Support

We're here to help

Contact Us

Email: info@storksbeakleather.com

Phone: +370 6XX XXXXX

Address: Vilnius, Lithuania

We respond within 24 hours on business days. For order-specific questions, please include your order number.

Shipping & Delivery

Every piece is handcrafted to order in our Lithuanian studio. Please allow 1–3 business days for production before your order ships.

Lithuania: 1–2 business days — €3.50 (tracked)
Europe: 5–10 business days — €8.00 (tracked)
United States & Canada: 7–21 business days — €12.00 (tracked)
Rest of world: 10–25 business days — €15.00 (tracked)

All shipments include tracking. You'll receive a tracking number by email as soon as your order leaves the studio.

Returns & Refunds

We want you to love your piece. If something isn't right, we'll make it right.

30-day return window: You have 30 days from delivery to request a return.
Condition: Items must be unused and in original condition. Leather naturally scuffs with use — we can't accept worn items.
Personalized items: Monogrammed or custom-embossed pieces cannot be returned unless there's a manufacturing defect.
Return shipping: Buyer covers return postage. Original shipping is non-refundable.
Refund timeline: Refunds are processed within 5 business days of receiving the return.

To start a return, email info@storksbeakleather.com with your order number.

Leather Care

Vegetable tanned leather is alive — it develops a patina unique to your use. A few simple habits will keep your piece beautiful for decades:

Keep it dry: Leather doesn't like prolonged moisture. If it gets wet, pat it dry with a soft cloth and let it air-dry naturally — never use heat.
Condition occasionally: Every 6–12 months, apply a small amount of leather balm or natural conditioner. Less is more — over-conditioning can darken the leather permanently.
Avoid direct sunlight: Extended UV exposure can fade the colour. Store in a drawer or bag when not in use.
Embrace the patina: Scratches and darkening aren't defects — they're your story in the leather. That's the point.

FAQ

How long does production take?

Each piece is made to order. Production takes 1–3 business days. During holiday seasons it may stretch to 5 days — we'll email you if there's a delay.

Can I add personalization to any item?

Items marked with "Free personalization" can be embossed with up to 20 characters (letters, numbers, and basic symbols). The embossing is done with heated brass type — it's permanent and elegant. If an item doesn't have the personalization option, email us and we'll check if it's possible.

What's the difference between vegetable tanned and crazy horse leather?

Vegetable tanned leather is processed with tree bark and plant extracts over 60 days. It starts firm and light, darkening with use into a rich patina. Crazy horse leather is a pull-up leather with a waxed finish — it lightens where it bends, developing a rugged, vintage character quickly. Both are full grain. Both age beautifully. It's about which personality you prefer.

Do you ship worldwide?

Yes. We ship to most countries. If you don't see your country at checkout, email us and we'll arrange it.

Is the leather ethically sourced?

Yes. Our leather comes from Italian tanneries that comply with EU environmental and labour regulations. Vegetable tanning uses natural tannins (mimosa bark, quebracho) rather than chromium salts — better for the environment and for the craftsperson handling it.